Our Business Philosophy
Appointments, though not mandatory, are certainly preferred. Many of our procedures are in high demand, and often need to be booked several days, or even weeks in advance. When you book an appointment, a credit card number may be required to hold the booking.
Please arrive on time for your appointment. If it’s your first visit to Focus on You, please arrive 15 minutes early to complete the necessary paperwork. If you need to cancel an appointment, please try to do so at least 24 hours prior. Appointments that are re-scheduled or cancelled with less than 24 hours notice will be charged a $25.00 cancellation fee. No-shows are subject to a charge equaling 100% of the treatment cost, or the forfeiture of a pre-paid service.
PLEASE NOTE: WE WILL ENFORCE THIS POLICY.
If you are late for an appointment, we will do our best to accommodate you, but your treatment may cut short in order to allow for the next scheduled appointment. If you decide not to continue with the treatment, then the appointment will be considered a no-show.
When you arrive, you will be asked to remove your shoes, and wear slippers while in the spa. Because many treatments involve the use of topical products, you may also be asked to remove some or all of your clothing. If you prefer not to do this, please ensure your clothing is loose and comfortable, and allows the technician access to the treatment area.
During all laser and flashlamp (IPL) procedures, you are required to have protective eyewear. This eyewear is provided by the clinic.
For the enjoyment of all our clients, please turn off all mobile devices prior to your appointment. Also, please do not bring small children, babies, or pets to your appointment, as we do not have the facilities to accommodate them without disrupting other clients.
Please keep the lines of communication open between you and your technician. If a treatment is uncomfortable or painful, please let us know. We will keep records of all your visits, and treatments settings are customized to you, so it is essential we know how you feel at all times.
Payment for procedures can be made by cash, debit, or credit card (AMEX, Mastercard and Visa). Please note, we will only accept cheques from established clients.
Please be aware that results are not guaranteed, and we do not issue refunds for services and/or products.